Terms & Conditions
- Membership will commence from date of payment. It is the responsibility of each member to renew their membership, this can be done online, via the Clubright App, setting up a recurring payment (SO) with your bank, or at reception. A reminder will be emailed to you shortly before your membership expires.
- Gold couple and family membership are only available to those living in the same household and cannot be extended to friends or family outside of the lead person's main address.
- Classes and courts need to be booked in advance, to guarantee availability, please don’t forget to check in on arrival.
- You do not need to pre book gym sessions (other than youth gym), but please remember to check in on arrival. Due to limited availability in Youth Gym sessions, we ask that if your child is unable to attend that they cancel their slot to enable another child to book on. If your child fails to attend a booking twice within a 28 day period they will not be permitted to book another session for a one week period.
- Gym members are not required to carry out an induction for the gym, however, if you would like one (recommended), please let us know and we will arrange this with you.
- Debenham Sports and Leisure and their instructors assume no liability for persons who undertake physical activity. Anyone in any doubt should consult their GP.
- A copy of our health ParQ must be signed before using either the gym or attending a class, agreeing to our terms and conditions. This can be done either via our website or the Clubright app and will only need to be done once. However, if there are any changes to your health or medical conditions, please ensure this is updated.
- The shower and changing facilities at Debenham Sports and Leisure are available for members and paying customers of our classes and courts only.
- Debenham Sports and Leisure Gym is for the use of over 16's only, the exceptions are: 1) Youth Gym (11-16 yrs) members can access the gym during term time in the allocated 'youth gym session' times, (subject to availability, this must be pre booked) 2) With a parent / guardian gym member over the age of 21.
- Fitness classes, courts, day gym passes and room hire are all available to non-members that hold an account with DS&L. Please book online, via the Clubright app or at reception. Please don’t forget to check in on arrival.
- Bookings for classes can be made up to 8 days in advance, please be aware that staff can not take bookings any earlier than this.
- A cancellation should be made at least 8 hours in advance of a class or court hire start time. If a cancellation is made after this time, no refund will be given or credited to your account. This cancellation excludes privately run sessions by external instructors, who may have their own cancellation policies. Please check with individual instructor or reception.
- A cancellation by a gold member should be made at least 8 hours in advance of a class or court hire start time. If a cancellation is made after this time or the member does not show, it will be recorded on their personal profile. If a member cancels or fails to attend a booking 2 times within a 28 day period any further cancellations or non-attendances will incur a £7.00 fee per class or booking.
- A 'junior court' applies if one or more players is under 16. For over 16’s adult fees apply.
- By providing your contact details, you grant Debenham Sports and Leisure the right to contact you via telephone and email. You may be contacted via social media accounts. if this is a method you have used to contact Debenham Sports & Leisure.
- Debenham Sports and Leisure holds no liability for loss or damage to any personal items or valuables on their premises, including car parking.
- Debenham Sports and Leisure cannot be held responsible for any service or facility being unavailable for reasons outside of our control.
- You are required to inform Debenham Sports and Leisure of any change of address, email address, telephone numbers or any other method of communication. Email will be the preferred method of communication, and all correspondence will be assumed to have been read five days after the email has been sent to the last address notified.
- By providing an email address, you consent to receiving email communication. You also accept that email may not be a secure and confidential means of communication. Debenham Sports and Leisure will not be liable for any loss or damage suffered as a result of communicating with you by email.
- By providing a mobile telephone number you consent to receiving text communication. You also accept that texts may not be a secure and confidential means of communication. Debenham Sports and Leisure will not be liable for any loss or damage suffered as a result of communicating with you by text message.
- Privacy and data protection; Debenham Sports and Leisure takes the protection of your data seriously. All records are retained on computerised systems.
- Your personal data will only be used by Debenham Sports and Leisure employees in accordance with the Data Protection Act 2018. The Centre will not supply information from the database to any third party organisation or individual except to the extent permitted by the Data Protection Act 2018 and which is required or permitted by law in carrying out its proper function.
- By agreeing to have your personal data held on the Debenham Sports and Leisure database, you are expressly consenting to Debenham Sports and Leisure processing the data for proper purposes as pursuant to the Data Protection Act 2018. · If you have any questions or wish to alter the methods used to communicate with you, please contact us by email at [email protected] or call ys on 01728 861101.
- Under the Data Protection Act 2018 you can request access to your personal data using our subject access form which is available on request.
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
- Debenham Sports and Leisure reserves the right to take photographs within the facilities (which may include you, provided your inclusion is accidental) for press and promotional purposes provided the Centre gives reasonable notice.
- All personal data will be stored on 'Clubright', our online booking system.